Are you a good communicator? Communication is key in coaching and life. Most especially, communication factors into conflict, both positively and negatively—and we all know that conflict is an unavoidable part of life as a human being. No matter how practiced and eloquent you might be at communicating, there is always room for improvement. Is your communication style as effective as it can possibly be? Join us to learn more in today’s show!

Dr. Debra Dupree is known as the MINDSET Doc as she strives to make a difference in the lives of people. She does this by providing insight and vision that helps them leverage the conflict mindset to gain new perspectives and opportunities. As a Dispute Resolution Specialist, Conflict Leadership Coach, international trainer, and keynote speaker, Debra has a vast history of experience, including work as the former Director of Training for Mediation Training Institute (MTI), where she trained professionals to become workplace mediators throughout North America. She also hosts the Decoding the Conflict Mindset podcast. In this rich interview packed with resources, Debra explains how we can engage with others and use our emotional intelligence to truly communicate rather than just talk to people.

Show Highlights

  • How Debra became known as the MINDSET Doc
  • How Debra’s personal story illustrates what we need to consider in “knowing ourselves”
  • How a deeper understanding of self helps us have a greater awareness of conflict 
  • Why it is essential to change our mindset about those who see things differently and have a different perspective
  • How knowing ourselves helps us build confidence and be comfortable with others’ perspectives
  • Tips for better communication:
  • What happens we are emotionally hijacked
  • How reflection and nonverbal communication fit into the overall picture of mediation and conflict resolution
  • How Debra uses the tool, Three Steps to Mindset Shift (Online Assessment)
  • Why productive conversations come with increased emotional intelligence and the ability to “read the room”
  • How emotional intelligence is based on the four quadrants of self-awareness, self-management, other-awareness, and relationship management (from Dr. Daniel Goleman’s book, Emotional Intelligence


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Connect with Dr. Debra: Website, Instagram, YouTube, Podcast

Resources mentioned: Debra’s 360-degree Perspective (YouTube), and Three Steps to Mindset Shift Assessments

Books mentioned: Emotional Intelligence by Dr. Daniel Goleman,  Emotional Intelligence 2.0 by Dr. Travis Bradberry and Dr. Jean Greaves, and Your Emotional Potential by Dr. Debra Dupree