Leadership is both a skill and a science. Today’s focus is on what happens the day AFTER a promotion. The problem with promotions is that being good at your job and being good at leading people can be two distinctly different skill sets. This episode will change the way you think about leadership development. Ready to learn more? Join us!
Noel Massie, former VP of Operations at UPS, discusses intentional leadership and value-based development. In his role at UPS, Massie supported and guided package delivery and logistics services in the US, and he continues to mentor young leaders and supervisors even after his retirement in 2019. Drawing from his 40-year career overseeing 200,000 employees, Massie emphasizes that leadership is about influencing behavior without coercion, and that newly promoted supervisors need structured training rather than being thrown into roles unprepared. His book, Congrats! You’ve Been Promoted, provides practical frameworks like the “four by five method” for feedback and conflict resolution, targeting frontline leaders who are promoted based on technical skills but lack leadership training. You’ll learn how conflict can be handled without raising your voice, why feedback needs a 4:1 ratio to actually work, and the real reason newly promoted supervisors derail within their first year.
Show Highlights:
- Defining leadership: “the ability to influence a group or individual in their behaviors without coercion”
- Understanding leadership development as a science
- The problem with the promotion gap
- Tips for helping new leaders succeed:
- Care about them.
- Act with some level of daily development.
- Navigating fairness, ethics, and integrity on your team
- Tips for effective feedback (motivational and formative in a 4:1 ratio)
- The “four by five method,” with four perspectives and five levels of intensity
- Using metaphors to disarm the circumstances of a conflict
- Using mentorship and “sticky development” to train leaders
- Noel’s #1 takeaway: “Invest in your development personally. If you make no investment, why would you expect a return?”
Resources:
Connect with Noel Massie
Website, LinkedIn, Instagram, Facebook, and Congrats! You’ve Been Promoted
Connect with Meg
Get Meg’s FREE download, Finding Your Perfect Match: A Coach’s Self-Reflection Guide.
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